Gold by Mail is committed to protecting your privacy and will only use the information that we collect about you lawfully and accordance with the Data Protection Act 1998. Gold by Mail collects limited information about you for two reasons. Firstly to process your order and also to provide you with the best possible service.
Listed below are the separate ways we handle information:
Automatic Collection
Our Web server automatically recognizes only the visitor´s domain name (not the e-mail address) and records the visitor´s browser and platform type (e.g., Internet Explorer browser on Apple platform).
Cookies
Cookies are small amounts of data delivered to your hard drive from our website via a web browser to enable us to process your orders more rapidly and to provide a fast and easy shopping experience. We use cookies to record the visitor´s session information (such as the visitor´s shopping selections when ordering) and to record user-specific information on the pages the visitor selects for viewing.
E-mail Addresses
When a visitor gives us an e-mail address while placing a gold jewellery order, or when visitors send us e-mail correspondence, we retain the visitor´s e-mail address. We contact visitors by their e-mail address to confirm an on-line order, to respond to a sender´s e-mail query and occasionally to send customers information about new products and promotions. It is important to know that our website requires you to agree to e-communications as a condition of ordering. You will be given the opportunity on every e-communication we send you to indicate that you no longer wish to receive our direct marketing material.
Visitor-Keyed Information
We retain information provided by our visitor, such as registration information, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number). On request with verification, we will give the visitor a reminder with unique identifier information (e.g., customer password). Visitors also have with the ability to correct inaccuracies in contact information and unique identifiers.
Mailing Addresses
If you request a catalogue be mailed to your postal address, you will be placed on our mailing list and you will receive periodic mailings from us with information on products and promotions.
Telephone Numbers
Visitors who give us their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.
Security
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. For more information about our online security please view the appropriate section withinin the hepldesk.